Privacy Policy

1. Introduction

Welcome to Mistroria, your premier power yoga studio combining fitness elements in Christchurch, New Zealand. We are committed to protecting your privacy and ensuring the security of your personal information.

This Privacy Policy explains how Mistroria ("we," "our," or "us") collects, uses, stores, and protects your personal information when you visit our website, use our services, or interact with our yoga studio. By using our services, you consent to the practices described in this Privacy Policy.

2. Information We Collect

2.1 Information You Provide Directly

We collect information that you voluntarily provide to us, including:

• Contact Information: Name, email address, phone number, and mailing address
• Account Information: Username, password, and profile preferences
• Class Registration: Class preferences, fitness level, experience, and special requirements
• Payment Information: Billing details, though payment card information is processed securely by our payment processors
• Communication: Messages you send us through contact forms, emails, or other communications
• Survey Responses: Feedback, testimonials, and survey responses you choose to provide

2.2 Information Collected Automatically

When you visit our website or use our services, we automatically collect:

• Technical Information: IP address, browser type, device information, and operating system
• Usage Data: Pages visited, time spent on our site, click patterns, and referring websites
• Location Data: General geographic location based on IP address (not precise location)
• Cookies and Similar Technologies: Information stored through cookies, web beacons, and similar tracking technologies

3. How We Use Your Information

We use your personal information for the following purposes:

3.1 Service Provision

• Managing your class registrations and memberships
• Processing payments and managing billing
• Providing customer support and responding to inquiries
• Customizing your experience based on your preferences
• Sending class reminders and important updates

3.2 Communication

• Sending newsletters and promotional materials (with your consent)
• Notifying you about new classes, workshops, and special offers
• Providing important service announcements
• Responding to your questions and feedback

4. Information Sharing

We respect your privacy and do not sell your personal information. We may share your information in the following limited circumstances:

4.1 Service Providers

We work with trusted third-party service providers who assist us in:

• Payment processing (Stripe, PayPal, etc.)
• Email marketing services
• Website hosting and maintenance
• Analytics and performance monitoring

4.2 Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes or government requests
• Protect our rights, property, or safety
• Protect the rights, property, or safety of our customers

5. Data Security

We implement robust security measures to protect your personal information:

• SSL encryption for all data transmission
• Secure servers with firewall protection
• Regular security audits and vulnerability assessments
• Access controls and authentication protocols
• Limited access to personal information on a need-to-know basis

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

6.1 Retention Periods

• Account Information: Retained while your account is active and for 2 years after closure
• Transaction Records: Retained for 7 years for tax and legal compliance
• Marketing Communications: Until you unsubscribe or request deletion
• Website Analytics: Anonymized after 24 months

7. Your Rights

Under New Zealand privacy law and international standards, you have the following rights regarding your personal information:

7.1 Access and Portability

• Request access to your personal information we hold
• Obtain a copy of your data in a portable format
• Request information about how we use your data

7.2 Correction and Update

• Correct inaccurate or incomplete information
• Update your preferences and contact details
• Modify your communication preferences

7.3 Deletion and Restriction

• Request deletion of your personal information
• Restrict processing of your data
• Object to certain types of data processing

8. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience on our website.

8.1 Types of Cookies We Use

• Essential Cookies: Required for basic website functionality
• Performance Cookies: Help us understand how visitors use our site
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used to deliver relevant advertisements

You can control cookies through your browser settings. For detailed information, please refer to our Cookies Policy.

9. Third-Party Services

Our website and services integrate with various third-party platforms:

9.1 Social Media

• Facebook (Meta) - Privacy Policy
• Instagram (Meta) - Privacy Policy
• YouTube (Google) - Privacy Policy

9.2 Payment Processing

• Stripe - Privacy Policy
• PayPal - Privacy Policy

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

10.1 Notification of Changes

• We will post the updated policy on our website
• We will update the "Last Updated" date at the top of this policy
• For significant changes, we will provide additional notice via email
• We encourage you to review this policy periodically

11. Contact Information

Complaints Process

If you believe we have not handled your personal information appropriately, you may:

• Contact us directly: Please reach out to us first so we can address your concerns
• New Zealand Privacy Commissioner: You may lodge a complaint at privacy.org.nz

Thank you for trusting Mistroria with your personal information. We are dedicated to protecting your privacy while helping you achieve your fitness and wellness goals through our innovative power yoga programs.